Frequently Asked Questions
Everything you need to know about your Shop Goya order
How do you ensure the freshness of food items during shipping?
We use temperature-controlled packaging and specialized insulated liners for perishable goods. All orders are processed within 24 hours to ensure that your products arrive at peak freshness.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order arrives damaged or if you receive the wrong product, please contact our support team within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Shop Goya ships to all 50 U.S. states and Canada. We are working on expanding our logistics to include international destinations in the near future.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings on every product page. You can use our website filters to shop specifically for gluten-free, vegan, or organic options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.