Returns & Exchanges
At Shop Goya, we take pride in the quality of our authentic ingredients and food products. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items so we can verify the claim and improve our shipping standards.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing